Monthly billing. Applicable taxes are shown before payment. Each organization has its own subscription and allowances.
Training sources and bot resources
Training teaches answers. Bot resources are files and links shared with students. File slots and storage form one shared pool; resource files do not use your training-source allowance.
Training and resource allowances by plan
Allowance
Trial
Starter
Growth
Training sources · files + URLs
5 sources
20 sources
100 sources
Shared uploaded files
5 files total
20 files total
100 files total
Bot resource files
Within the shared 5-file pool
Within the shared 20-file pool
Within the shared 100-file pool
Bot resource links
Unlimited · no quota
Unlimited · no quota
Unlimited · no quota
Shared file storage
20 MB
100 MB
500 MB
Maximum per uploaded file
10 MB
10 MB
25 MB
A training file uses one training-source slot and one shared file slot. A training URL uses one training-source slot and no file slot.
A resource file uses one shared file slot and no training-source slot. A resource link uses neither. Visitor attachments also use the shared file pool.
Contextual sharing
The right resource, at the right moment. Your bot uses each resource’s description to recognise when a brochure, checklist or useful link would help, asks whether the student wants it, and shares it when they say yes.
One successful AI answer uses one reply. Internal processing is included. Human replies, fixed greetings and errors do not count. Test chats use the same allowance.
What happens when replies run out?
AI answers pause. Visitors can still leave their contact details or request a counsellor. We notify your administrators before the limit. There are no automatic overage charges.
How is training limited?
Starter includes 500,000 active training tokens and 1 million processed tokens per cycle. Growth includes 2 million active and 4 million processed. File limits are 10 MB and 25 MB respectively. These are separate from AI replies.
How do file quotas work?
Training files, resource files and visitor attachments share the organization’s file count and storage. Uploads in progress reserve capacity. Pausing a resource does not release its file; deleting it does. Resource links use no file slots or storage quota. You can edit a resource’s details without uploading it again.
Can I change or cancel?
Manage billing inside your dashboard. Plan changes take effect at the next paid renewal. Cancel future renewals and keep access through your paid period. Included replies do not roll over.
Are leads limited?
Paid plans have no separate monthly lead-capture cap. Spam controls and retention apply. Lead records are retained for 12 months while subscribed; transcripts for 90 days on Starter and 180 days on Growth. Export before expiry.
Payments and support
Checkout is handled securely by our payment provider. Starter includes business-hours email support; Growth receives priority in the same queue. You can review the final total before authorizing payment.